Do you need help? Ask us directly, though we prefer WhatsApp
Frequently Asked Questions
🧾 Can I get an invoice for my company?
🧾 Can I get an invoice for my company?
Of course! Just be sure to check the "I want an invoice" option when placing your order and fill in your tax details. We will send it to you by email.
🌿 Are all your products organic?
🌿 Are all your products organic?
Yes. All our EVOO is certified as 100% organic. We do not use pesticides, chemical fertilizers, or additives at any step of the process.
📦 Can I modify my order once it's confirmed?
📦 Can I modify my order once it's confirmed?
If it hasn't shipped yet, yes! Write to us as soon as possible and we'll help you change it. Once it's out for delivery, we won't be able to modify it.
💚 Where do you produce your EVOO?
💚 Where do you produce your EVOO?
On our family farm, in the Sierra de Almería. We take care of each olive tree and each bottle as if it were the only one.
🎁 Can I place a custom order for gifts or events?
🎁 Can I place a custom order for gifts or events?
Yes. From Christmas hampers to corporate gifts or wedding favors, tell us your idea using the contact form and we will make it a reality.
📅 How do I know when my EVOO was produced and bottled?
📅 How do I know when my EVOO was produced and bottled?
We indicate both dates on each label. We want you to know exactly what you're buying and when it was made.
🔢 Is each bottle numbered?
🔢 Is each bottle numbered?
Yes. Each bottle has a unique number that identifies it within its vintage. This is how we guarantee traceability and exclusivity.
🫙 What is the difference between your formats (bottle, can, bag in box)?
🫙 What is the difference between your formats (bottle, can, bag in box)?
Each format has its advantages: the bottle is ideal for gifting or immediate consumption; the can protects better from light; and the bag-in-box preserves EVOO longer once opened.
📌 What does “early harvest” mean?
📌 What does “early harvest” mean?
We harvest the olives at their optimal ripeness, when they retain more antioxidants and offer a more intense and fruity flavor.
🧊 Why has my oil become thick or cloudy?
🧊 Why has my oil become thick or cloudy?
EVOO may thicken or form sediment in the cold. This is normal and does not affect its quality. Simply leave it at room temperature.
👩🌾 What olive variety do you use?
👩🌾 What olive variety do you use?
We only use Picual olives from our organic farm. It is a variety very rich in antioxidants and with a powerful flavor.
🥄 How do you recommend consuming your EVOO?
🥄 How do you recommend consuming your EVOO?
Ideally, consume it raw: on toast, salads, vegetables, or a spoonful a day. This way, you'll maximize its antioxidant properties.
🌡️ How should I store oil once opened?
🌡️ How should I store oil once opened?
Store in a cool, dry place away from direct light. Refrigeration is not necessary, but avoid heat sources.
👃 Why does your oil smell so different?
👃 Why does your oil smell so different?
Because it's freshly pressed olive juice, not a refined or blended oil. Its fresh, vegetal aroma is a sign of quality and early harvest.
🔍 Can I see the analysis or quality certificates?
🔍 Can I see the analysis or quality certificates?
Yes, we work with complete transparency. If you need it, you can request the QV Extra certificate or the laboratory analyses for each harvest.
📦 What happens if my order arrives damaged?
📦 What happens if my order arrives damaged?
Write to us with photos of the package within the first 48 hours and we will arrange a replacement at no cost to you.
🥗 Can I cook with your EVOO or only use it raw?
🥗 Can I cook with your EVOO or only use it raw?
While its flavor and properties shine raw, our EVOO also withstands moderate heat well. Ideal for sautéing or finishing dishes with a gourmet touch.
⏳ How long does EVOO last once opened?
⏳ How long does EVOO last once opened?
We recommend consuming it within 4-6 months of opening to enjoy it at its optimal freshness and flavor.
📬 Can I send the order as a gift to someone else?
📬 Can I send the order as a gift to someone else?
Sure, just provide the recipient's shipping address. We can include a personalized note if you let us know when placing the order.
🌍 Do you ship internationally?
🌍 Do you ship internationally?
Yes, we ship to several countries. Write to us with your location and we will inform you of rates and estimated delivery times.
🧴 Why is it important that oil is bottled in dark containers?
🧴 Why is it important that oil is bottled in dark containers?
The dark container protects the oil from light, which can oxidize it. We use black bottles and opaque cans to preserve its quality.